That's great news. If you feel your problem isn't documented here, please do contact us support nexusmods. If you have attempted the steps described in this article. It may be possible that you have encountered a genuine bug in our site. Please reach out to us support nexusmods. What problems could I encounter? Downloads failing to start. Dynamic content e. An error message when attempting to log in or register an account.
Being logged out of the site frequently. Anomalies in page layout missing sections, blank sections, etc. Downloaded files may be given an invalid file extension. What should I try to resolve this? Troubleshooting your browser Try to replicate the problem you are having after doing each of the following. Use a different browser. This will help you work out if the problem is related to your primary browser or your PC configuration. Try a private browsing session sometimes called incognito mode.
Users in this tier will have their download cap increased to 2MB a second, which is double what Adblock users will receive. Please note, for non-premium users your download speed is shared across all files you download. If you have multiple files downloading at once, this is the expected behaviour. It is important to recognise a Premium membership removes our restrictions on your download speed but does not guarantee you faster downloads.
The download speed cap on Nexus Mods ensures we can budget for and keep our substantial bandwidth bills within an acceptable price range and aren't shocked or utterly destroyed! We use a global CDN to serve our files and our bandwidth is charged by the 95th percentile method. Essentially, that means we're charged based on the speeds we deliver, not the total amount of files that are downloaded. Thus, the faster users download from us, the more our bandwidth bills will cost.
By limiting the speeds, we ensure that our expenses remain linked to the number of users who use our site and not the connection speeds of our user base.
As a result, it's far easier to budget our bandwidth bills based on our active user base because more users typically means more ad revenue which means the increased bandwidth costs will be offset by the increased advertising income.
If we didn't cap our downloads we could not budget in the same way. If you're reading this, you've cost us money. The sense checks Before we get into the more advanced troubleshooting, it's important to cover the simple problems we often encounter which can be fixed with relative ease. Downloads don't start: You should consult our " Troubleshooting website issues " page. This is normally caused by a browser addon or privacy settings.
Make sure you stop any other downloads: We often find that users report issues while Steam is downloading a 40GB update in the background, which is hogging all your bandwidth. This can also happen with Windows Update and any other software which automatically downloads content. Update your mod manager: If you're downloading with a mod manager, please ensure you have the latest version. You should also try and download files manually to see if the problem is exclusive to the mod manager, in these cases it may be more useful to seek support with your chosen application.
If you're still having problems, continue to the steps below. Server Tests In this section we'll be checking your maximum connection speed to each of our server locations. Getting an example download link We'll need to grab a couple of download links to add to the troubleshooting post.
TraceRoute Test Next, we want to check the quality of the connection between your PC and our servers by performing a TraceRoute operation. To do this you'll need to: Open a command prompt window on your computer. Type "tracert files. If you wish, remove any personal information such as your Windows account name from the copied text after you paste it. Posting Template Finally, you should create a new topic on the forums including the test results. Last updated on March 18,
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